Warranty Policy and Return Policy

The following Monsoon Multimedia, Inc. Return Policy and Warranty Policy and Procedures apply to HAVA products purchased directly from myhava.com, the on-line eshop of Monsoon Multimedia, Inc.

Return Policy

This Return Policy applies only for products purchased directly from www.myhava.com, Monsoon Multimedia Inc.’s on-line shop. If you purchase a Monsoon HAVA Product from a retailer, its return policy applies.

Monsoon Multimedia, Inc. offers a 30-day money back guarantee. We will provide you with full refund of the product's purchase price if you are not satisfied with the HAVA product(s) purchased directly from myhava.com. Please note that shipping costs are non-refundable.

You shall retain all packing materials and documentation, including the original invoice with serial numbers for your product, in the event your product needs to be serviced or returned. It is important that you follow the procedure outlined in this policy for returns. Before returning any product for repair, refund, or exchange, you must obtain a Return Merchandise Authorization number (RMA). Monsoon Multimedia Inc. may, at its sole discretion, refuse any product received without an RMA. Please call our Customer Support Center at 1866 YES-HAVA (1 866 937-4282) to receive an RMA. You will be asked for your name, invoice number, purchase date, product model number, product serial number, and for a description of the problem.

For returns, exchanges or warranty work you must submit your original invoice or comparable substitute proof of sale). Without the original invoice or substitute proof of sale, Monsoon Multimedia Inc. service fees & labor charges will apply.

1. Returns within 30 days of purchase

Products may be returned at your expense for up to 30 days from the date the product was shipped to you, provided the product is in its original condition. We will refund the full purchase price of your purchased product (including tax but excluding shipping and handling costs).

Before a product can be returned, you must obtain a Return Merchandise Authorization (RMA). Please call our Customer Support Center at 1-866-YES-HAVA (1-866-937-4282) to obtain an RMA number. Monsoon Multimedia Inc. will not be responsible for any products returned without an RMA and may refuse to accept any product received without an RMA. All products must be packaged appropriately and shipped using a trackable shipping method (e.g., UPS or Federal Express). You are responsible for the one-way shipping charges.

Products returned for a refund under our 30-day return purchase policy must be in original condition and must include original packing material, manuals, and any accessories for the product included as part of your purchase.

2. Dead on Arrival ("DOA") returns

If you receive your product DOA (i.e., the product does not function property upon receipt), you may return it at Monsoon Multimedia Inc. expense within 30 days from the date the product was shipped to you. Monsoon Multimedia Inc. will either refund the purchase price of your product (including tax and original shipping and handling costs) or replace your defective product.

Before a DOA product can be returned, you must obtain a Return Merchandise Authorization (RMA). Please call our Customer Support Center at 1-866-YES-HAVA (1-866-937-4282) to obtain an RMA. Monsoon Multimedia Inc. will not be responsible for products returned without an RMA and may refuse to accept any product received without an RMA. Product must be packaged appropriately and shipped using a trackable shipping method (e.g., UPS or Federal Express).

3. Returns after 30 days of purchase

Returns on OOW products, i.e., products more than 30 days after the original product shipment date, will be processed for an OOW charge at 50% of the purchase price of the HAVA.

Repaired or replacement products will be shipped back to you at Monsoon Multimedia Inc. expense, as part of the OOW charge. Customer is responsible for one-way shipping charges. Once we have received the product, Monsoon Multimedia Inc. will service and return the original product within 10 business days.

Before a product can be returned, you must obtain a Return Merchandise Authorization (RMA). Please call our Customer Support Center at 1-866-YES-HAVA (1-866-937-4282) to obtain an RMA. Monsoon Multimedia Inc. will refuse any product received without an RMA. Product must be packaged appropriately and shipped using a trackable shipping method.

Monsoon Multimedia Inc. is not responsible for items lost, stolen or damaged in transit. Items that are sent in envelopes and unsuitable shipping containers will be refused and returned at your expense.

Where to Send the RMA

Please send your RMA to the following address:

RMA Department
Monsoon Multimedia, Inc.
1730 S. Amphlett Blvd. Ste. 101
San Mateo, CA 94402

Instructions for Returning RMAs:

• Clearly mark the RMA number on the outside of the shipping box. Products returned without any RMA number referenced on the outside of the shipping box will be refused by our receiving department.
• Include a copy of your proof of purchase, such as your sales invoice or sales order, with the returned Product.
• Include a written description of the reason for return for each returned Product.
• Be sure to pack the Product in an appropriate container so that it will not be damaged in transit. MONSOON MULTIMEDIA is not responsible if the returned Product is lost, stolen or damaged during shipping
• You must use a trackable shipping method (e.g., UPS, Federal Express)

Standard Limited Warranty Policy

What is Covered and For How Long?

MONSOON MULTIMEDIA, INC ., a Delaware corporation (MONSOON MULTIMEDIA), warrants to the original purchaser ("Purchaser") that the HAVA PRODUCT ("Product") is free from defects in material and workmanship under normal use and service for the period of one (1) year commencing upon the date of purchase.

What is Not Covered?

This Limited Warranty is conditioned upon proper use of Product by Purchaser. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress, or modification of any part of Product, including the antenna or cosmetic damage; (b) equipment that has the serial number removed or made illegible; (c) any plastic surfaces or other externally exposed parts that are scratched or damaged due to normal use or any other reason; (d) malfunctions resulting from the use of Product in conjunction with accessories, products, or ancillary/peripheral equipment not furnished or approved by MONSOON MULTIMEDIA; (e) defects or damage from improper testing, operation, maintenance, installation, or adjustment; or (f) installation, maintenance, and service of Product other than by an authorized Monsoon technician.

What are MONSOON MULTIMEDIA'S Obligations?

During the applicable warranty period, MONSOON MULTIMEDIA will, at its sole option, either (a) repair the Product at no charge to the Purchaser, or (b) replace the Product or any defective component part of Product, or (c) refund the purchase price of the Product.

MONSOON MULTIMEDIA may, at its sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product or replace Product with a rebuilt, reconditioned or new Product. The repaired or replaced Product will be warranted for a period equal to the remainder of the original Standard Limited Warranty on the original Product or for 90 days, whichever is longer. All replaced parts, components, boards and equipment shall become the property of MONSOON MULTIMEDIA. If MONSOON MULTIMEDIA determines, in its sole and reasonable discretion, that any Product is not covered by this Limited Warranty, Purchaser must pay all parts, shipping, and labor charges for the repair or return of such Product.

How to Obtain Warranty

To obtain service under this Limited Warranty, you should first call HAVA Customer Support Center at 1-866-YES-HAVA (1-866-937-4282). You should be ready to provide our Customer Support Center with Purchaser's name, address, telephone number, details of proof of purchase (written sales receipt or comparable written substitute proof of sale) containing a description of the Product, purchase date, model number and the Product serial number. For all returns, our Customer Support Center will assign you a Return Merchandise Authorization (RMA). You must return Product to the address indicated below:

RMA Department
Monsoon Multimedia, Inc.
1730 S. Amphlett Blvd. Ste. 101
San Mateo, CA 94402

Instructions for Returns:

• Clearly mark the RMA number on the outside of the shipping box. Products returned without any RMA number referenced on the outside of the shipping box will be refused by our receiving department.
• Include a copy of your proof of purchase, such as your sales invoice or sales order, with the returned Product.
• Include a written description of the reason for return for each returned Product.
• Be sure to pack the Product in an appropriate container so that it will not be damaged in transit. MONSOON MULTIMEDIA is not responsible if the returned Product is lost, stolen or damaged during shipping
• You must use a trackable shipping method (e.g., UPS, Federal Express)

OUR LIABILITY IS LIMITED TO THE REPAIR, REPLACEMENT OR REFUND OF THE PRODUCT PURCHASE PRICE, AT OUR SOLE OPTION, FOR ANY DEFECTIVE PRODUCT, AS STATED IN THIS LIMITED WARRANTY. MONSOON MULTIMEDIA LIMITS ITS OBLIGATIONS UNDER ANY IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO A PERIOD NOT TO EXCEED THE WARRANTY PERIOD. NO WARRANTIES SHALL APPLY AFTER THE WARRANTY PERIOD.

OUR LIABILITY SHALL IN NO EVENT INCLUDE INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING ANY DAMAGES ARISING FROM ANY TORT (INCLUDING NEGLIGENCE OR GROSS NEGLIGENCE) OR FAULT COMMITTED BY MONSOON MULTIMEDIA, ITS AGENTS OR EMPLOYEES, OR FOR ANY BREACH OF CONTRACT OR FOR ANY CLAIM BROUGHT AGAINST PURCHASER BY ANY OTHER PARTY. WE ARE NOT RESPONSIBLE FOR PRODUCTS LOST, STOLEN OR DAMAGED DURING SHIPPING.

THIS LIMITED WARRANTY APPLIES TO MONSOON MULTIMEDIA PRODUCTS AND PARTS ONLY. IT DOES NOT APPLY TO ANY THIRD PARTY PRODUCTS OF ANY NATURE THAT MAY BE USED IN CONJUNCTION WITH MONSOON MULTIMEDIA PRODUCTS.

SOME COUNTRIES, STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND SOME STATES DO NOT ALLOW THE EXCLUSIONS OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.

GOVERNING LAW: This Limited Warranty shall be governed by the laws of the State of California, USA, and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty.