Monsoon Support

Welcome to the Monsoon Support Pages. You will find answers to many of your technical questions in our FAQ section. For returns and warranty questions please refer to our warranty section. Our most recent software and firmware updates can be found in downloads and upgrades.

While most infromation here is open for all to see, registered users will have access to further support, including participation in our user forum.

Sign me up as a Registered User.

Important Notice: – As of now PC Software Supports Windows XP SP2 (both Home and Pro) Windows MCE and Windows Vista Operating Systems and Mobile Software supports Listed Mobile Phones only. Support (both PC Software and Mobile Software) for MAC and Linux OS and additional Mobile Phones is in its development phase. Our development team is working hard to make it available to our valued users, although it would be premature to commit on its availalibility. For Updates Kindly keep checking this notification Area.

Live Support Hours:

9:00 AM to 9:00 PM PST Monday - Saturday
Call 1(866)937-4282

Support by Email

Email to and you will hear a reply within 24 hrs Monday to Friday.

For Mobile Queries kindly write to .

Note: Monsoon Multimedia, Inc. is not affiliated with Monsoon Audio System, Inc. (a maker of speaker systems). Please do not email us in regards to their products.

Call Support Live
  • Support Phone:1(866)-937-4282
  • 9:00 AM - 9:00 PM PST Monday - Saturday

Email Support

What the Users Say

"I would like to thank you very much for the wonderful support provided to my myself here in USA and my brother in Brazil. Thanks to the amazing knowledge of your support team I am able to watch and control all my channels in Brazil as I dreamed. The professionalism of your technician was something that we cannot find anywhere. I can say now that I am 95% happy with Titanium HD and to reach the 100% I am just waiting for the release of the software for my Titanium to record remotely. Thank you again and I am very happy customer"

Regina S.


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