First of all HAVA HOSTING does not work for Monsoon.
Next, I know we have missed delivery dates or even whole features flying out the window on more than one occasion. While I have some insight into what's going on, it typically boils down to this:
Our team is very small.
Sometimes we pursue opportunities that our retail customers have no visibility into such as distribution deals in other countries, etc.
As these things come up without warning, yet represent significant business opportunity, they have to take priority over the things we thought we were doing only moments earlier.
So you're right, what I say usually turns out to be wrong for these reasons. And for that reason I am trying as hard as I can not to make any promises about delivery dates.
My general advice for people is: buy a product based on what it does today. If it doesn't do what you need it to do today, take it back.
Regarding lefty11's problem with HTC Touch, that is a valid concern and I am now arranging to send one such phone to our dev team for their hands on analysis. And I do feel bad that it took so long to get it underway!